New Delhi: The Indira Gandhi International Airport (IGIA) has been adjudged the world’s best airport in 25–40 Million Passengers Per Annum (MPPA) category for the second consecutive year, a press release said on Monday.
Airports Council International (ACI) announced this information at the 2015 Airport Service Quality (ASQ) Awards on February 29. Apart from it, the airport has also been declared as the Best Airport by Size & Region – Asia Pacific (25–40 MPPA) and 2nd Best Airport by Region – Asia Pacific.
“The IGI Airport partners and employees have relentlessly delivered distinct experience to our passengers enabling us to achieve three coveted awards including world number 1 position twice in a row, best Airport by Size and Region – Asia Pacific (25 – 40 MPPA) and 2nd best Airport by Region – Asia Pacific,” said I. Prabhakara Rao, CEO of Delhi International Airport Pvt. Limited, which manages IGIA.
“These achievements reiterate our commitment towards fulfilling our Hon’ble Prime Minister’s ‘Make in India’ mission and also act as a constant catalyst to create a new paradigm of passenger experience. In the fast-changing landscape of worldwide aviation, ACI-ASQ benchmarking 2 programme is the key for understanding how to enhance passenger satisfaction and improve business performance,” he added.
The Delhi airport scored 4.96 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme. It stepped up from its earlier 4.90 rating in 2014, which it had achieved after being acclaimed as the world’s number 2 airport, for three consecutive years till 2013.
Six domestic and fifty-seven foreign carriers fly from the IGI airport to 58 domestic and 62 international destinations. The airport is also credited for handling bags sixty times better than acceptable global standards — less than 1 mistake in 600,000 bags.
The airport was developed under the public-private partnership mode with the mandate for DIAL to finance, design, build, operate and maintain the Delhi airport for 30 years, with an option to extend it for another 30 years. ACI, founded in 1991, is a trade association of the world's airports.