Shocking..Call drops haunt PM Modi,, Govt swings into action

New Delhi, September 27: If you think you are the only person who faces call drops issues then you are wrong, even the Prime Minister too is miffed at telecom companies for not able to control the issue of call drops. According to media reports, PM Modi faces call drops while travelling from the Delhi airport to his official residence.

The PM Modi has reportedly directed the telecom department to find the solution and ensure telecom operators offer adequate customer satisfaction.

The report further added that PM spoke about the same issue during his monthly web-based interaction with government secretaries under the PRAGATI initiative. During the meeting, telecom secretary Aruna Sundarajan also shared the complaints that the department receives from mobile phone users, including call drops.

PM Modi referred how people are often seen trying to connect calls repeatedly after they reach the Delhi airport and how call drops are now a nationwide menace. "The PM also said that there is an urgent need to find a solution to the call drop issue faced by aggrieved consumers."

The Prime Minister has also asked the telecom secretary about the fine or penalties that have been collected from telecom companies for call drops.

Sundarajan also spoke about the proposed norm of charging Re 1 for every three call drops which did not take off and Quality of Service norms brought by TRAI, where the penalties for the poor network are much more, the report added.

Sundarajan has also reportedly said that the telecom companies are against this stringent norm. As far as penalties collected from the companies for their poor services were concerned, the ministry could not give any details, the report added.

"The PM said that resolution of issues related to the telecom sector should be based on the latest technological solutions. He emphasised that telecom companies must provide a high level of consumer satisfaction," an official statement issued by the PMO said.

The report further adds that PM has also asked the telecom department to find solutions to mobile network-related issues in border areas to avoid enemies using this to carry their anti-India agenda

News24Bureau